Effective Date: August 4, 2026

1. Introduction

Nearby Plumbing LLC, doing business as Nearby Plumbing (“Nearby Plumbing,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the information you provide when you visit our website, request an estimate, schedule plumbing services, contact us, or communicate with us by phone, email, or text message.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

This Privacy Policy applies to information collected through:

• Our website at https://nearbymnplumbing.com/
• Website forms
• Phone calls
• Email communications
• SMS and text-message communications
• Service inquiries, estimates, appointments, and customer interactions

2. Information We Collect

We may collect information that you provide directly to us and information collected automatically when you use our website.

Personal Information

Personal information we may collect includes:

• Your name
• Email address
• Telephone or mobile number
• Service address
• Billing or mailing address
• Information about your plumbing issue or requested service
• Appointment preferences
• Communications you send to us
• Information submitted through website forms
• Records of estimates, appointments, and services
• Any other information you voluntarily provide

Please do not submit sensitive personal information through our website unless it is reasonably necessary for us to respond to your request or provide a requested service.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages viewed
• Dates and times of visits
• Referring website or source
• General geographic location
• Website interactions and navigation activity
• Cookie and analytics information

This information helps us operate, secure, and improve our website.

3. How We Use Information

We may use the information we collect to:

• Respond to questions and service inquiries
• Provide plumbing estimates
• Schedule, confirm, and manage appointments
• Communicate about requested plumbing services
• Provide service updates and customer support
• Send appointment reminders and follow-up communications
• Maintain customer and service records
• Process transactions and administer payments
• Improve our website, services, and customer experience
• Detect fraud, misuse, security incidents, or technical problems
• Comply with legal and regulatory obligations
• Enforce our agreements and protect our legal rights
• Send SMS messages when the recipient has provided appropriate consent

We will use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

4. SMS and Text Messaging

When you voluntarily provide your mobile number and consent to receive text messages, Nearby Plumbing LLC may send conversational and informational SMS messages concerning:

• Your service inquiry
• Estimate requests
• Appointment scheduling
• Appointment confirmations and reminders
• Technician or service updates
• Questions regarding requested services
• Customer-support communications
• Follow-up communications related to your plumbing services

Message frequency varies based on your interactions with us and the services you request. Message and data rates may apply.

You may unsubscribe from SMS messages at any time by replying STOP. After submitting an opt-out request, you may receive one final message confirming that you have been unsubscribed.

Reply HELP for assistance. You may also contact us at +1 763-307-7466 or nearbymnplumbing@gmail.com.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

We do not sell, rent, or share SMS consent records or mobile telephone information with third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

Mobile information may be disclosed only to service providers that help us operate our communications systems, when necessary to provide requested services, or when required by law. These providers may use the information only to perform services on our behalf and may not use it for their own marketing purposes.

5. Information Sharing

We do not sell personal information.

We may disclose information in the following limited circumstances:

Service Providers

We may provide information to trusted vendors that perform services on our behalf, such as:

• Website hosting
• Customer relationship management
• Appointment scheduling
• Communications delivery
• Payment processing
• Website analytics
• Information technology and security
• Professional or administrative support

These providers are authorized to use personal information only as necessary to provide services to us.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes
• Respond to lawful government requests
• Protect the rights, property, or safety of Nearby Plumbing LLC, our customers, or others
• Investigate fraud, misuse, security incidents, or illegal activity
• Enforce our agreements and policies

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction. Any successor would remain subject to applicable privacy obligations.

Mobile information and SMS consent will not be transferred to third parties or affiliates for their marketing or promotional purposes.

6. User Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw previously provided consent
• Opt out of SMS communications
• Manage or disable cookies through your browser
• Ask questions about how your information is used

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

We may retain information when reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, or comply with legal obligations.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic
• Measure website performance
• Diagnose technical issues
• Improve the user experience
• Evaluate how visitors find and use our website

Cookies are small files stored on your device. You may configure your browser to reject or delete cookies. Disabling certain cookies may affect website functionality.

We may use third-party analytics or website-service providers. Those providers may collect information according to their own privacy policies.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. You provide information electronically at your own risk.

9. Third-Party Links

Our website may contain links to third-party websites or services. Nearby Plumbing LLC does not control and is not responsible for the privacy practices, security, content, or availability of those third parties.

We encourage you to review the privacy policy of any third-party website before providing personal information.

10. Children’s Privacy

Our website and plumbing services are not directed toward children under 13 years of age. We do not knowingly collect personal information directly from children under 13.

Anyone who believes a child has provided personal information to us may contact us so that we can review and, when appropriate, delete the information.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal obligations.

The revised policy will be posted on our website with an updated effective date. Your continued use of the website after an updated policy is posted constitutes acknowledgment of the revised policy.

12. Contact Information

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Nearby Plumbing LLC
23459 Crocus St NW
St. Francis, MN 55070

Website: https://nearbymnplumbing.com/
Email: nearbymnplumbing@gmail.com
Primary Phone: +1 763-307-7466
Secondary Phone: +1 763-370-1501